Customer Testimonials
Great dealer and wonderful people to work with. Always attentive to my needs and they respect that my time is important providing me with accurate information. Thanks NofNO!
The repair worked while I was on the lot in your fabulous WiFi. Car play works when it wants to again
I found the staff there unfriendly. It made me feel as though I was a nuisance. Especially the cashier. The service advisor (not the one I was working with) was rude to the customers
Everyone from service to sales is very helpful. I appreciate everyone’s patience with me and their willingness to help.
Outstanding service from Danny Miller. Glad we got him and will only work with him in the future. He is the 5 star champion!!!! This guy bleeds customer care!! Will definitely recommend him to family and friends. The other lady working at the front service area just had us standing there - didn’t seem to care and was awkward. Thank God for Danny. The mechanic did a fast job too and documented everything during the inspection. Thank you Nissan!! We appreciate you.
We only go to Nissan of North Olmstead for new cars because The Deals Are Soo Good!
I was very pleased with the attention given to the provision of service and the quality of care received.
Not happy that my Rogue had a recall, but happy with the handling of it. Also glad the dealer was able to update my software so hopefully my GPS doesn’t go out of service anymore.
Efficient on time service. Glad we brought it back to you for service. A satisfied customer.
Todd Griggs is excellent! He treats my wife and I like we are family. We will always lease from him!
Had a set appointment for recall. 1 hour job took 3 hours. Got put behind walk ins. What’s the point of making an appointment.
Terrible service all around. Horrible customer service I will not be back to the North Olmstead location for servicing my vehicle
Brought car in on 2/28. Needed new engine and parts , covered by warranty. Still waiting on car, was told it be ready by now. Planned trip to take girlfriends’s ashes home, can’t keep delaying it.
Drop off, actual service, and pick up were all simple and efficient. Service was performed as requested and vehicle was ready when promised.
We bought our car last year and got our first free oil change. Sadly you charged us for a tire rotation…at least when we had our Toyotas…which we have had for over 30 years they never charged us for tire rotation…have second thoughts on our Nissan purchase…
We brought the car in for warranty work. When the technician found the problem, I was shown what was wrong and given advice on how to keep the problem from reoccurring. The work was done quickly and professionally.
Employees are always friendly and efficient and willing to answer any questions one might have. Waiting area is comfortable and clean. .
Great service experience from start to finish. Work was done promptly and to my satisfaction THANKS!
5000 mile check oil change and check out quick and asked several times if there was anything else they could look at
Great communication and timely service. My service advisor Brooke was awesome. The service department provides truly exceptional service.
Great communication with FAST service and friendly treatment from the service adviser. This why I only purchase and bring my vehicles back to Nissan of North Olmsted.
Thank you for all of the support and service you provide for our cars. Could not be more impressed with the professionalism and support you provide.
All costs were communicated very well. Wait time was minimal as well. Comfortable waiting atra
Great people and great service. They keep my car in good running condition. Which is good because i dont sitting in the waiting room. Tv volume could be lower. Now i was not happy with the quality of the battery. I try to buy a long last one. It failed at 2 years 3 months. We must do better with making things that should be five years actually last. Dont want to be stuck. Dont want call aaa.
Quick oil change. In and out in less than an hour. Very courteous service team!
This will continue to be my go-to dealership for service. Very knowledgeable, and decently priced for services.
I am writing to formally express my dissatisfaction with the service experience at your dealership and the handling of my recent service visit.
I have been a loyal customer for over ten years and have purchased four vehicles from your dealership consecutively. Unfortunately, after today’s experience, I will not be purchasing another vehicle from your location nor recommending your business to anyone.
I purchased my 2021 Nissan Rogue through a lease buyout and also purchased a service contract through your service department. Each visit for service has progressively worsened. At my prior visit, I was told diagnostics could not be ... Read More DealerRater - Dec 30, 2025
The service team is the best I’ve ever seen! Every single time I get my vehicle serviced there, it’s the same incredible service!
I brought my car to Nissan three times in 12 days because of multiple issues — ABS/brake lights, noise while turning, and later the A/C not working. Even after all these visits, nothing was fixed properly.
I already paid for two diagnostics, yet when I asked them to inspect the A/C issue, they told me I needed to pay for another diagnostic, even though they had my car several times and should have checked everything the first time. They never inspected the A/C at all.
Very disappointing and unprofessional. Too many charges, no real solutions, and I keep ... Read More DealerRater - Dec 11, 2025
The staff was very capable! They accomplished everything in an efficient way. The staff were all very pleasant!!
We have purchased 3 Muranos from Nissan on North Olmsted over the years and have been extremely pleased with the sales personnel and the service department. Highly recommend !
The Service team rocks! I needed a quick oil change and they delivered. Wonderful people and great service.
Friendly knowledgeable service people. My oil change and tire rotation was done exactly within the time quoted. My car was clean inside. Good value.
It had been several years since I was at Nissan of North Olmsted. All of the Service Advisors were the same guys i remember. Employee retention tells me it has to be a good place to work and that the employees are treated well!
Everyone I have worked with in Service or Sales, has been awesome to work with! Always professional, knowledgeable, and honest. I highly recommend this dealership.
Every time I have to deal with your service department I feel like they think they are doing me a favor. I sense a better than thou attitude that makes me feel uncomfortable. I have had great service from your car sales people even helping me with the code to scan for information on a new Murano.
Mike and his team in service are great. They always take of us so promptly. Thanks everyone at North Olmsted Nissan.
Very knowledgeable by explaining everything that was going to be done and telling me about the deals and rebates. Friendly staff
I appreciated the honest feedback that I didn’t need tire rotation. I was in and out for oil change and they washed the vehicle as well.
They recognized what my car needed (tires) before I was aware. Brooke and Danny were very professional in scheduling and getting all the work done, which was a big job this time. 60K service plus tires plus brakes. It feels good knowing that all the safety issues are fixed.
Justin was very professional. Greeted me the moment I walked in. Reviewed all services and educated me on what to expect on the next service date. Great Team! Always great work!
The service department was very professional and they took care of me right away And I they recommend I get my free car wash I usually never have any problem with the service department they take care of me and it was for a 2021 Nissan Rogue thank you
Check in was easy and gentleman was very helpful and even gave me some information about bringing in my daughter's car. Compared a quote from Goodyear to your dealership she will bring her car in as well. Very fast. Great service
Very friendly and courteous. Clean, Well informed about what I needed to have repaired The best
Danny Miller was very helpful and knowledgeable. All work was completed quickly and correctly. Thank you.
Very poor sales department very poor servce Decided to purchase else were Bring Mike back he was a real salesman I purchased 3 new vehicles from you and will not purchase another
Very friendly and they treat you with courtesy. She explained to me what my car needs.
The agent was very helpful and clam while taking care of my service as I was having a problem delivering my coupon to his e mail
Buying a car there was painless and the service garage is great!! Comfortable waiting area has your car gets serviced Lickety split! I’m soooo glad I’m a Nissan owner!
Danny Miller is the best service advisor I’ve ever dealt with at ANY dealership! He listened intently to the issue with my car, was very kind and immediately addressed the problem having a service person look at the car with him and me right away! I had thought I would have to return to fix the issue but was pleasantly surprised that the problem was resolved that day! Danny deserves a great big raise, those awesome traits are rare in service people today! Great service all around!
Although very busy I was greeted and taken care of right away. The service was done promptly and I left in less than an hour
The sales and service staff at Nissan of North Olmsted are the best. They always take great care of their customers and are honest and upfront with you. I highly recommend them. This is my eighth vehicle with them and I will not go anywhere else.
The Service Staff was extremely accommodating, friendly, and timely with the service of my Nissan rogue..
Trevor(?) greeted me immediately when I walked in. He was very courteous. The waiting room was comfortable, well lit, and had a stockpile of cold beverages (but no donuts 😥). I didn’t have to long of a wait, and I left with a nicely washed car!
Professional and easy to work with, however Its appropriate to tell customers there is a 5% additional charge for using your credit card. Which of course most customers would need to use. Finding out when paying is not customer first.
Always excellent service at NON. Very satisfied with the workmanship! Thanks for a excellent experience
Service appointment was not scheduled however they were able to get me in because of an unexpected battery issue with my vehicle. I really appreciated the prompt and professional service I received.
Great service!! As always!! Mike checked me in and was pleasant and informative. They were done really quick even though I left my car to be picked up later.
I have always gotten great service from your agency. I have bought two cars from you and get all my service done with your agency. I was annoyed to learn, without any advance warning, that you are now charging an extra 3% on credit card payments. I am not happy.
Great service area, I was able to get some work done while waiting for my vehicle
Great service and fast. Had me back on the road before I completed my emails.
When traveling from Corpus Christi, TX to Rocky River, Ohio my cruise control failed. I contacted Danny at Nissan of North Olmsted and got an immediate appointment to diagnose the problem. They were able to get the warranty part(s) overnight and repaired my Titan the next day. Great service and attitude of all the employees.
Good service but if you want to pay using a credit card they charge you 3%.
Always good but getting exceptionally good. I trust what they say and do when I bring my car in.
Have been going here for 12 years - service is excellent and very nice people working there
Got me vehicle in quickly and addressed the Transmission issue within 2 days of having the vehicle towed there. Will definitely use again. Tom was great to work with.
Have always had a good experience with dealing north Olmsted Nissan very professional group would highly recommend
I was able to schedule the appointment that worked with my schedule. Tom, the Service Advisor was very friendly & explained everything well so I knew exactly what the problem was & how they were going to fix it. I liked the free wi-fi so I could continuing working & not miss work. Thought your labor rate was a bit high though. Guess that's to be expected from a dealership. Overall, good experience!
I like the place and service. There just seemed to be some confusion that day and there were some misunderstandings. A human day with bad weather influence. Also saw a sign they were short staffed.
It was an absolute pleasure to do business at Nissan of North Olmsted. Outstanding in all aspects. Will be recommending Nissan of North Olmsted to everyone I know. Thanks again for a great experience.
Staff was quick, efficient, and gave a clear explanation/diagnosis of my car. Excellent job.
Went to appointment for oil change, recommended services, came back for appointment to have work done because of 10% return offer. I made the appointment online with notes for the work to be completed with pricing. Next day I called to confirm details and pricing and talked to someone/confirmed details. Went to drop off vehicle and provided different pricing. Also told that maybe I misunderstood person I talked to, but the details were in my appointment. In addition, told that if I took car to another place I mentioned that I had a quote from (Firestone) that my brakes would ... Read More DealerRater - Mar 31, 2025
WE have been coming to Nissan of North Homestead for over 10 years and have had excellent service in all areas from everyone we have delt with! This visit was for service and everyone and everything done was great as always!!
They were Rude & ripped me off of new tires that were not even a year old.
Nissan of North Olmsted always has quick, efficient, friendly service that can be counted on.
Justin Lanham has always been pleasant and very helpful. Appreciate his customer service and helpful input.
Always professional, excellent, friendly service. Justin L. takes the time to explain my car issues and how to resolve them,- very courteous and knowledgeable. I also feel that this dealership auto service cares for their customers' safety- always!
The service department was very efficient. The work was done in a timely manner. The service department employees were very helpful and friendly.
Always receive great service at your dealership. Top notch service once again. Will recommend to others
Nissan of North Olmsted delivers on their promises. The service on my truck, for warranty work, was completed beyond my expectations. I always bring my truck here, passing at least two other Nissan dealerships. They are the best.
This dealership is one of the greatest. From the sales department to service department. They are true professionals all the way. I look forward to buying all my future cars from them.
Very professional and fast service. Friendly staff throughout the dealership. Bought two Altima's here. Always bring here for service, even after warranty expired.
Very professional and very good service. Happy with service e at this dealership in all ways
All work went as expected and the work done in a timely manner. No surprises.
Excellent service, 30000 mile checkup completed sooner than expected. Justin provided good explanations of the required and recommended services.
The Service Dept was clean and professional. Car was completed and washed before the promised time. Great job everyone!
Everyone is Always professional. There are new staff and veteran staff. Someone there always remembers us since we have been buying cars there since 1978 and we will return when we are ready to purchase again.
Everything went well, John Spearry, Marty Turoczi, and Jeffrey Stein were all very professional, I was very pleased with all interactions with them!
Everyone there was friendly and helpful. I will definitely return for future service needs. Also, fair and upfront pricing.
I had 2 coupons-$20 off an oil change and free tire rotation but when my car was done they said since I used 2 coupons it was only $10 off the oil change. This has never happened before. EDIT!!-After getting a call from the service department, my bill was fully explained and the adjustments I received were more than what I initially thought. Thank you Nissan!
Attention to the small details that make car buying through Nissan of North Olmsted a real pleasure. They listen and deliver (in that order)!
Told Marty (Salesman) my wife was in charge of all decisions and choices and he delt with her until the choice was made. In fact he had to get the car she wanted transferred from another dealer and never tried to push her into one they had, Very Respectful and Professional.
ALWAYS the best deals, salesmen and service! They really know how to take excellent care of their customers! We count on Nissan or North Olmsted and they deliver - every time. Highly recommend this dealership for all of your car shopping needs!
Very helpful. Let me know an additional thing that needed attention. Done in the amount of time stated.
Always very courteous and friendly. I’ve never had issues with coming here for service.
The staff and service department at Nissan of North Olmsted are always courteous, and caring about their customers!!! When a customer purchases or leases a vehicle they give them a very nice gift of appreciation!!! In my opinion, that is going the extra mile and showing that they really care about the consumer!!! I highly recommend this dealership and trust them with all of my needs.
Danny and the rest of the crew were friendly and helpful, and even though I didn’t have an appointment, my wait time was shorter than I expected. I also had questions about updating my GPS and everything I needed to know was explained to me thoroughly.
We were greeted by a very kind and knowledgeable sales person. He guided us through every aspect of purchasing a vehicle. He presented the vehicles we asked to see along with all the data attached. He presented the paperwork and answered all questions asked. The contract was completed with Kelly, where the process was seamless. Our visit ended with us driving off in our new navy-blue Nissan Pathfinder. Thank you for a pleasant experience. Mrs. LaUnice Pearson
Friendly, efficient...gets the job done.. Great service dept. Able to get service on a timely basis
I was pleased that the service took a lot less time than I had expected. Car was washed and looked great.